Last updated: 4 September 2026

Important information

These Terms and Conditions (the Terms) govern your access to and use of AeroAccess.io, its associated applications and the services made available through them (together, AeroAccess or the Platform).

Please read these Terms carefully before using AeroAccess. By creating an account, submitting or managing a request, purchasing a service, accepting a request, or otherwise using the Platform, you agree to these Terms. If you do not agree, you must not use AeroAccess.

The Platform is operated by [INSERT FULL LEGAL COMPANY NAME], a company registered in [England and Wales] under company number [INSERT COMPANY NUMBER], whose registered office is at [INSERT REGISTERED OFFICE] (we, us, our or AeroAccess). You can contact us at [INSERT SUPPORT EMAIL].

1. Definitions

In these Terms:

Account means a registered AeroAccess user account.

Aircraft Operator means the person or organisation responsible for the operation of an aircraft, helicopter, unmanned aircraft or other aviation activity.

Charges means Provider Charges, AeroAccess Fees, payment-processing charges, taxes and any other amounts displayed before a booking is confirmed.

Content means information, text, documents, photographs, logos, prices, messages and other material submitted to or displayed through the Platform.

Pilot means a pilot, aircraft operator, drone operator, representative, passenger or other person who uses the Platform to search for a location or submit a Request.

Provider means an aerodrome, airport, airfield, heliport, landing-site operator, landowner, fuel supplier, maintenance organisation, handling agent or other person or organisation offering permissions, facilities, goods or services through the Platform.

Provider Charges means the fees set by a Provider for the relevant permission, facility, product or service.

Request means a request submitted through the Platform, including a request for prior permission, landing, parking, circuits, training, an instrument approach, a low approach, fuel, handling, maintenance, land access, drone activity or another listed service.

Services means the Platform functionality supplied by AeroAccess and, where the context requires, the permissions, facilities, products or services supplied separately by a Provider.

2. What AeroAccess does

2.1 AeroAccess provides technology that allows Pilots and Providers to find one another, exchange information, manage Requests and, where enabled, arrange and process payments.

2.2 Unless expressly stated otherwise, AeroAccess is an intermediary and is not the Provider of any landing permission, aerodrome service, fuel, maintenance, handling, parking, land access or other third-party service. The contract for a Provider's service is between the Pilot or Aircraft Operator and that Provider.

2.3 AeroAccess is not an aerodrome operator, air navigation service provider, air traffic control or flight information service, aircraft operator, regulated flight-planning service, aviation authority, insurer or safety adviser. We do not exercise operational control over any flight or aviation activity.

2.4 We may facilitate communication or payment, but we do not guarantee that a Provider will accept a Request, that a permission will remain available, or that any flight, landing, departure or other activity can lawfully or safely take place.

3. Eligibility and Accounts

3.1 You must be at least 18 years old and legally capable of entering into a binding contract to create an Account or make a purchase.

3.2 If you use AeroAccess for a company, club, aerodrome, landowner or other organisation, you confirm that you have authority to bind that organisation. In that case, you includes both you and the organisation.

3.3 You must provide accurate, complete and current information and keep it updated. This includes contact, aircraft, registration, insurance, pilot, operator and billing information where requested.

3.4 You are responsible for safeguarding your login details and for activity carried out through your Account. You must notify us promptly at [INSERT SUPPORT EMAIL] if you suspect unauthorised access.

3.5 You must not impersonate another person, create misleading Accounts, allow an unauthorised person to use Provider administration functions, or use another user's Account without permission.

4. Requests and Provider decisions

4.1 A Request is not approved merely because it has been submitted or acknowledged. Its status on the Platform will determine whether the Provider has accepted, rejected, referred, cancelled or is still considering it.

4.2 Pending means that no permission has been granted. Referred means further review or information is required and no permission has been granted. Rejected means permission has not been granted. Approved means only that the Provider has accepted the Request on the stated details and subject to these Terms and any Provider terms or conditions.

4.3 An Approved Request:

is limited to the aircraft, operator, activity, date, time, location and other information shown in the Request;

may be subject to operating hours, local procedures, Prior Permission Required conditions, payment, parking limits, noise-abatement procedures or other Provider instructions;

does not constitute an air traffic control clearance, flight-information service, slot allocation, customs or immigration clearance, Border Force notification, security approval, planning consent or regulatory authorisation; and

does not confirm that weather, runway state, airspace, facilities, fuel, staffing or other operational conditions will be suitable when the activity takes place.

4.4 Providers may ask for additional information before deciding a Request. You must respond accurately and without unreasonable delay.

4.5 A Provider may amend or withdraw an approval where reasonably necessary, including for safety, weather, runway condition, operational, legal, security, emergency or capacity reasons. The Provider should notify the affected user through the Platform or the contact details supplied as soon as reasonably practicable.

4.6 The Pilot and Provider are responsible for checking that the final agreed arrangements are correctly recorded. If a Platform message conflicts with a direct safety-critical instruction from the Provider or an authorised aviation service, the authorised instruction takes priority.

5. Pilot and Aircraft Operator responsibilities

5.1 The pilot in command and Aircraft Operator retain full responsibility for the legality, safety and conduct of the flight or activity. Nothing on AeroAccess transfers or reduces that responsibility.

5.2 Before operating, you must independently obtain and assess all information and permissions required by law and good airmanship, including as applicable:

current aeronautical information, NOTAMs, charts, weather and airspace restrictions;

aircraft performance, mass and balance, fuel, runway suitability and operating limitations;

licences, ratings, medical certification, aircraft documentation and insurance;

air traffic, flight-information, slot, customs, immigration, police, security and Border Force requirements;

General Aviation Report or equivalent international-arrival and departure requirements; and

any Provider briefing, local procedure, noise-abatement requirement or condition of permission.

5.3 You must not rely on AeroAccess as your sole source of aeronautical, regulatory or safety-critical information. Listing details, opening hours, prices, coordinates and service availability may change or contain errors. Verify critical information directly with the Provider and through official sources.

5.4 You must immediately notify the Provider of material changes, delays, diversions, cancellations or inaccuracies affecting a Request.

5.5 You must not undertake a flight or activity merely because a Request shows as Approved if you consider it unsafe or unlawful, or if any required permission or condition is absent.

6. Provider responsibilities

6.1 A Provider must have the authority to list and administer the relevant location, permission, product or service.

6.2 Providers must keep listings, charges, operating hours, restrictions, facilities, availability, contact details and approval conditions accurate and current.

6.3 Providers are solely responsible for:

deciding whether to approve, refer, reject, amend or cancel Requests;

supplying their permissions, products and services lawfully, safely and with reasonable care and skill;

holding all licences, permissions, insurance and authorisations required for their activities;

communicating safety-critical changes directly and promptly;

setting and applying refund, cancellation and no-show terms consistently with applicable law; and

accounting for taxes arising from their Provider Charges and payouts.

6.4 A Provider must not represent that AeroAccess has inspected, certified, endorsed or guaranteed the Provider or its facilities unless we have expressly confirmed this in writing.

6.5 A Provider may appoint authorised team members with appropriate access levels. The Provider is responsible for those users, their permissions and all actions taken under its organisation's Accounts.

7. Prices, fees and payment

7.1 The Platform will display the Charges payable before you authorise payment. Unless stated otherwise, prices include any applicable VAT or similar sales tax required to be included.

7.2 Provider Charges are set by the Provider. AeroAccess may charge a platform or service fee, including a percentage fee or minimum fee, as shown at checkout. Charges may vary by service, aircraft type, maximum take-off mass, quantity, duration, time or other disclosed pricing factor.

7.3 Where payment is conditional on approval, submitting a Request does not itself create a charge. Payment may be authorised, collected or captured once the Provider approves the Request, as explained during checkout. No payment should be taken for a Request that remains Pending or Referred or is Rejected, except where a separate, clearly disclosed fee is lawfully payable.

7.4 Payments may be processed by a third-party payment provider. You agree to comply with that provider's applicable terms. AeroAccess does not store complete payment-card details where these are handled directly by the payment provider.

7.5 You authorise us and our payment provider to collect the displayed Charges, issue refunds and, where relevant, deduct fees, refunds, chargebacks, taxes or other properly due amounts from Provider payouts.

7.6 If a payment fails, is reversed or is disputed, the relevant permission or service may be suspended or cancelled, subject to applicable law and any overriding safety considerations.

7.7 Providers will receive payouts in accordance with the payout timetable and financial information shown in their Account or separately agreed with us. We may delay a payout where reasonably necessary to investigate fraud, a dispute, a chargeback, a legal obligation or a breach of these Terms.

8. Cancellations, refunds and changes

8.1 Cancellation and refund rights may differ according to the Provider, service and timing. Any specific terms displayed before purchase form part of the contract between the Pilot or Aircraft Operator and the Provider.

8.2 To cancel, use the cancellation function in your Account where available or contact the Provider and AeroAccess promptly. A cancellation is effective only when recorded or acknowledged.

8.3 Where a Provider cancels or cannot supply a paid service, the user will normally be entitled to a refund of the affected Provider Charge, unless the service has already been supplied or another lawful basis applies. Whether an AeroAccess Fee is refundable will be stated at checkout and is subject to your statutory rights.

8.4 Where a user cancels, any refund will be determined by the disclosed cancellation terms and applicable law. Reasonable cancellation or no-show charges may apply where clearly disclosed.

8.5 Nothing in these Terms limits any mandatory consumer right, including any right to repeat performance, a price reduction, cancellation or refund that applies under law.

8.6 If you are a consumer and ask for a paid service to begin during a statutory cancellation period, you expressly request early performance. You may lose the right to cancel once the service has been fully performed, or may have to pay a proportionate amount for services supplied before cancellation, to the extent permitted by law.

9. User conduct

You must not:

use the Platform unlawfully, fraudulently or in a way that compromises aviation safety;

submit false, misleading, incomplete or outdated information;

interfere with the Platform, bypass security, scrape data without permission, introduce malicious code or attempt unauthorised access;

use Platform data to spam, harass or unlawfully discriminate;

upload Content that infringes intellectual property, privacy or other rights;

manipulate prices, Requests, reviews, payments or Account status;

avoid a properly disclosed AeroAccess Fee by using Platform information to move an introduced transaction off-platform; or

use the Platform in a way that may damage AeroAccess, another user or a third party.

10. Content and listings

10.1 You retain ownership of Content you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, format, display and use that Content to operate, secure, improve and promote the Platform, subject to our Privacy Policy.

10.2 You confirm that you have the rights and permissions required to submit your Content and that it is accurate and lawful.

10.3 We may remove, restrict or correct Content where we reasonably believe it is inaccurate, unlawful, unsafe, infringing or inconsistent with these Terms. We are not obliged to monitor all Content before publication.

10.4 Map positions, aerodrome details, suggested destinations, estimated fuel demand, arrival or departure information and automated recommendations are informational tools only. They may be generated from user or third-party data and must be independently verified.

11. Intellectual property

11.1 AeroAccess and its underlying software, design, branding, databases and original Content are owned by us or our licensors and are protected by intellectual-property law.

11.2 We grant you a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose in accordance with these Terms.

11.3 You may not copy, modify, distribute, sell, license, reverse engineer or create derivative works from the Platform except as permitted by law or with our written consent.

12. Third-party services and links

The Platform may contain links to, integrations with or information from Providers, payment processors, mapping providers, aviation-data services, government websites and other third parties. Their services and content are governed by their own terms. We are not responsible for third-party availability, accuracy, acts or omissions, although this does not affect any responsibility we cannot lawfully exclude.

13. Availability and changes to AeroAccess

13.1 We aim to provide a reliable Platform but do not guarantee uninterrupted or error-free availability. Maintenance, security events, internet failure or circumstances outside our reasonable control may interrupt service.

13.2 We may change, suspend or discontinue features where reasonably necessary. We will give reasonable notice of material changes where practicable, particularly where they materially disadvantage paying users.

13.3 You are responsible for retaining any Request confirmation, receipt or operational information you may need when internet access or the Platform is unavailable.

14. Liability

14.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be excluded or limited.

14.2 If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, business loss, or loss caused by inaccurate information supplied by you or a third party.

14.3 If you use AeroAccess wholly or mainly for business purposes, then, subject to clause 14.1:

we will not be liable for loss of profit, revenue, business, anticipated savings, goodwill, data or opportunity, or for indirect or consequential loss;

we are not liable for the acts, omissions, decisions, facilities, products or services of a Provider, Pilot, Aircraft Operator or other third party; and

our total aggregate liability arising from or connected with the Platform in any 12-month period will not exceed the greater of £100 and the AeroAccess Fees paid or payable by you to us in that period.

14.4 We are not responsible for a decision to commence, continue, divert, cancel or conduct a flight or aviation activity. The pilot in command, Aircraft Operator and relevant Provider remain responsible for their respective operational and legal duties.

14.5 Nothing in this clause reduces a Provider's liability to a user under the separate contract between them or limits rights that cannot lawfully be limited.

15. Indemnity for business users

If you use AeroAccess for business purposes, you will indemnify us against reasonable losses, liabilities, claims and costs arising from your unlawful use of the Platform, your breach of these Terms, your Content, or the permissions, products or services you supply, except to the extent caused by our breach, negligence or wilful misconduct.

16. Suspension and termination

16.1 You may stop using AeroAccess at any time and may request closure of your Account, subject to outstanding Requests, payments, record-retention duties and disputes.

16.2 We may restrict, suspend or close an Account where we reasonably believe that:

these Terms or applicable law have been breached;

information or authority cannot be verified;

there is fraud, misuse, non-payment or a security risk;

continued use may threaten safety or harm AeroAccess or another person; or

we are required to do so by law or a competent authority.

16.3 Where appropriate, we will explain the action and allow a reasonable opportunity to correct the issue. We may act immediately where safety, fraud, security or law requires it.

16.4 Termination does not affect accrued rights, outstanding payments, existing contracts between users, or provisions intended to continue after termination.

17. Privacy

We process personal information as described in our Privacy Policy at [INSERT PRIVACY POLICY URL]. You must handle personal information received through AeroAccess lawfully and only for the relevant Request, service, safety, administration or legal purpose.

18. Complaints and disputes

18.1 If your complaint concerns a Provider's decision or service, contact the Provider first using the details supplied with the Request. We may assist communications but are not obliged to decide a dispute between users.

18.2 Complaints about AeroAccess should be sent to [INSERT SUPPORT EMAIL] with the Request number, relevant dates and a clear description of the issue. We will aim to acknowledge complaints promptly and investigate them fairly.

18.3 Nothing in this clause prevents a consumer from using any court or alternative dispute-resolution right available under law.

19. Changes to these Terms

We may update these Terms to reflect changes to the Platform, our business or the law. We will post the updated version and revise the “Last updated” date. If a change materially affects registered users, we will provide reasonable notice by email, through the Platform or by another appropriate method. Changes will not retrospectively alter a confirmed transaction unless required by law or agreed by the affected parties.

20. General

20.1 If any provision is held unlawful or unenforceable, the remaining provisions will continue in effect.

20.2 A delay in enforcing a right is not a waiver of that right.

20.3 You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours as part of a business reorganisation, sale or transfer, provided this does not reduce consumer rights.

20.4 These Terms, together with any policies and transaction-specific conditions expressly incorporated into them, form the agreement between you and AeroAccess concerning the Platform. The separate service contract between a user and a Provider remains subject to its applicable terms.

20.5 No person other than you and AeroAccess has a right to enforce these Terms, except that an organisation on whose behalf you use the Platform may enforce them where applicable.

21. Governing law and jurisdiction

21.1 These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.

21.2 If you are a consumer resident in Scotland or Northern Ireland, you retain the benefit of any mandatory protections of your home jurisdiction and may bring proceedings in the courts available to you under applicable law.

21.3 If you are a business user, the courts of England and Wales have exclusive jurisdiction over disputes arising from or connected with these Terms.

22. Contact

AeroAccess.io
Email: info@aeroaccess.io